Our Better World Pledge.

Our strategic approach to sustainability is supported by three key pillars: Planet, Pets and People. We believe this is the right way to approach our responsibilities, and fulfil our purpose to create a better world for pets and the people who love them.

Our sustainable business model

Sustainability is vital to our vison to build the world’s best pet care platform. It’s what will enable us to maintain our financial, environmental and social capital, so we can create both short and long-term value, while protecting the resources that we all rely on.

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Pets, People & Planet

We’ve set a key strategic goal for each of our three sustainability pillars: improving the life of every pet in the UK, being the best employer and developer of pet care talent, and leading the transition to more sustainable pet food. As part of our Better World Pledge, we’ve also set a range of specific 5year targets.

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How we decide our strategic priorities

During our materiality assessment, we listen to colleagues across the business, as well as our customers and wider stakeholders. This is how we ensure we’re focusing on the most important issues facing our business, our communities and our planet, and the areas where we can make the biggest difference.

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Supporting the UN’s Sustainable Development Goals

We’ve taken care to align our sustainability strategy with the United Nations’ Sustainable Development Goals (SDGs). Across each of our sustainability pillars – pets, people, and planet – we’ve identified the goals where we can have the biggest impact, like reducing our emissions.

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Our robust governance framework

Our ESG management committees and associated groups meet regularly through the year. They generate ideas, track progress, and periodically provide updates for the governance tiers above them to review. As well as agreeing costs and large projects, Our Executive Management Team defines our ESG strategy.

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Making pet care environmentally sustainable

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Improving the life of every pet in the UK

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Being the best employer and developer of pet care talent

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Downloads

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PDF Our latest Sustainability Report (1.7MB)
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PDF Our materiality assessment process (42KB)
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PDF Our SDG targets (142KB)