FAQs
Where is the Company’s registered office?
Pets at Home Group Plc
Epsom Avenue
Chester House
Stanley Green Trading Estate
Handforth
Cheshire
SK9 3RN
United Kingdom
Registered Company number: 8885072
Where are Pets at Home shares traded?
Pets at Home shares are traded on the London Stock Exchange. The stock symbol is PETS.
How can I buy or sell shares in Pets at Home?
Shares in Pets At Home can be purchased through a registered stockbroker, or via our Registrar, Computer share. Shares cannot be purchased directly from Pets at Home.
How do I change the details on my share certificate / transfer the shares to another person?
If you hold the shares directly, please contact the Registrar, Computershare, to arrange any changes.
If you hold the shares through a Nominee account with your stockbroker, you will need to contact the broker to make any changes.
How can I receive investor related communications?
By signing up to our email alert service.
Who is your Registrar and how do I contact them?
Computershare Investor Services PLC
The Pavilions
Bridgewater Road
Bristol
United Kingdom
BS99 6ZZ
Telephone: 0870 707 1690
Website: www-uk.computershare.com/investor
Should I invest in Pets at Home?
Under the Financial Services and Market Act 2000 we cannot provide advice on share dealing. Please contact your stockbroker or independent financial adviser.
Where can I get a copy of the Annual Report?
An electronic version of our Annual Report is available online at: /investors/annual-reports
If you would like a hard copy, please contact us.
I own Pets At Home shares, why didn’t I receive an Annual Report or copy of the AGM resolutions?
Any shareholders who directly own their shares will automatically receive a copy of the Annual Report and voting form for the AGM resolutions.
If you have purchased Pets at Home shares through a stockbroker, the broker may hold the shares on your behalf through a nominee account. Voting rights are not automatic when shares are held via a Nominee, it is dependent on the broker and the holding arrangement.
What should I do if I receive unsolicited calls or letters regarding my Pets At Home shares?
We are legally obliged to make our share register public. Consequently some shareholders may receive unsolicited mail and/or calls.
If you receive any unsolicited investment advice:
- Note down the contact details of the person or organisation
- Check they are authorised by the FCA at: www.fca.org.uk/consumers/protect-yourself/unauthorised-firms
- The FCA also maintains a list of unauthorised firms who are targeting, or have targeted, UK investors. This list can be found on the FCA’s website
- The FCA can also be contacted by calling their Consumer Helpline on 0800 111 6768
When is the dividend paid?
It is anticipated that dividends will be paid to shareholders twice a year, usually in January and July.
What payment options are available for my dividend?
The company currently offers payment by both cheque and direct bank transfer (BACS), as well as by CREST, an alternative method of electronic bank transfer. Shareholders who have not yet notified our Registrar, Computershare, of their preferred payment option should do so without delay.
How can I change my dividend payment preferences?
You must advise our Registrar, Computershare in writing (with both signatories if joint ownership) quoting your name(s) and address, and your Shareholder Reference Number (SRN), which can be found on your share certificate or tax voucher.
How much are my shares worth?
The latest and historical Pets at Home Group plc share prices are available on our share price page.
I have questions about tax on my shares and/or dividends - who should I direct them to?
Please speak to a financial adviser, stockbroker or accountant.
I bought shares in Pets at Home several years ago, but cannot remember what price I paid. I now need this information to complete my tax return. Where can I get hold of the original share price?
The London Stock Exchange website has share price data going back five years. The Stock Exchange can also provide this information via telephone at +44 (0) 20 7797 1372. There will be a small charge for this service.