Responsibility

Our commitment to do the right thing for pets, people and the planet is underpinned by detailed policies, procedures, standards and practices.

For a summary of our latest activities and progress please see our Social Value Report

• Sustainability Report 2023

Doing the right thing for pets

Since our Pets at Home loyalty club was launched in 2012, we are incredibly proud to have raised £10 million for UK animal charities. In February we celebrated this milestone by making an exceptional donation to each charity that participates in the VIP scheme which could be spent within the Pets at Home Group.

Doing the right thing for people

Our customers and clients look to us to provide the expert advice they seek, whether in our stores and grooming salons or in our veterinary practices. So it is really important that we develop, retain and reward talented colleagues in every facet of our business. We also believe it is important that we take our expertise out into the community to share our understanding of the benefits of pet ownership and the responsibility it entails.

Doing the right thing for the planet

We understand that we have a responsibility to use natural resources wisely. So, while we have to provide a safe and comfortable environment for our colleagues, customers and pets, we have plans in place that address consumption, covering areas like energy, fuel and packaging. At the same time we aim to reduce waste and harmful emissions from our activities.