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Our Commitments

Being the UK’s leading retailer of pet food, accessories and grooming services, and one of the foremost veterinary services providers we have an important role to play in delivering the highest possible welfare standards for pets. We also aim to make a positive impact on the communities where we operate and to reduce our environmental footprint.

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Visualising our CSR strategy:

Our CSR strategy has been developed over time, with its key objectives driven by the feedback we have received from a wide range of stakeholders, as well as aligning with our broader business objectives.

Our pillars1Our Pets People2Heart of the Community3Sourcing with Integrity4Our Pets Environment
Our visionTo be a great place to workBeing at the heart of every communityAlways putting Pets Before ProfitRespecting and using resources efficiently
Our objectives
  • Exceptional Colleague Engagement
  • World-class training
  • Keeping Our Pets People healthy and safe
  • Leading the way in responsible pet ownership
  • Rehoming pets in need of new families
  • Providing lifelines to local and national charitable causes
  • Driving standards in the pet industry
  • Promoting the highest possible animal welfare standards
  • Eliminating waste sent to landfill
  • Using less energy
  • Rethinking our packaging
  • Becoming more fuel efficient
2017 Highlights
  • Colleague engagement maintained at 94%
  • More than 102,000 people registered for “My Pet Pals” pet care workshops
  • Clinical governance framework developed; audits launched in vet practices
  • Significant reduction in energy usage delivered through investment in BEMS technology and LED lighting


Pets Before Profit

A safe and healthy journey to a happy home

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To keep up to date with things we are doing to make a positive impact as a responsible retailer click here for the latest edition of Green Paws, our twice yearly newsletter.