Privacy and cookies
We recommend that you read this Cookie page in full to ensure you are fully informed. However, if you only want to access a particular section of this Cookie page, then you can click on the relevant link below to jump to that section.
- What are cookies
- Our cookies
- Third party cookies
- Flash cookies (or Local Shared Objects)
- Targeted Advertising
- Where can i get further information?
- Managing cookies
1. What are Cookies?
When you visit a web page, your computer stores a tiny text file – this is a cookie. If you’re ordering goods from firstname.lastname@example.org you need to have your cookies enabled so that we can remember what you have in your basket.
Using cookies is helpful for a number of other reasons. The encrypted information we store from them can help us fix errors on the site, or steer you towards particular items you might find useful. Remember, cookies can’t harm your computer, and we will never store sensitive data such as credit card details. Some of our trusted suppliers and partners also set cookies during your visit and use this information to show you other products and services that might be of interest. Full details of third party cookies can be found in the section below.
2. Our Cookies
Persistent or Necessary (1 cookie)
|smConsent||investors.petsathome.com||Stores the user’s cookie consent state for the current domain||1 year||HTTP Cookie|
3. Third party cookies
Here is a list of the performance cookies that we use.
|_ga||investors.petsathome.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 year||HTTP Cookie|
|_gat||investors.petsathome.com||Used by Google Analytics to throttle request rate||Session||HTTP Cookie|
|_gid||investors.petsathome.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Session||HTTP Cookie|
You can view and change your cookie settings at any time.
4. Flash cookies (or Local Shared Objects)
At petsathome.com use Adobe Flash Player to display the slideshow on our homepage and the any videos we have on product pages on Pets at Home TV. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.
If you wish to disable or delete a Flash cookie, see *Adobe Flashplayer Security Settings* (opens in a new window). It’s worth bearing in mind that if you disable Flash cookies for petsathome.com you won’t be able to access the videos on our site, and the homepage may not look the way that we intended. http://www.adobe.com/security/flashplayer/
5. Targeted Advertising
Third parties may serve cookies on your computer or mobile device to serve advertising through our site. These companies may use information about your visits to this site and other sites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.
6. Where can i get further information?
If you would like to understand more about cookies, you can find out more information here
7. Managing cookies
Although you can browse our site freely without cookies enabled on your computer, you’ll be unable to buy any items. If your cookies are deactivated and you wish to enable them, read on. There are slightly different routines for PCs and Macs, so we’ve compiled this handy guide.
Firstly, if you’re not sure which web browser you’re using, just click ‘Help’ at the top of the browser window and choose the ‘About’ option.
- Click 'Tools' at the top of your browser window. Choose ‘Options’
- Click 'Under the Hood'. Select the 'Privacy' section. Click 'Content settings'
- Choose 'Allow local data to be set'
Microsoft Internet Explorer
- Click on 'Tools' (or the cog icon) at the top of your browser window. Select 'Internet options'. Choose the 'Privacy' tab
- Make sure your privacy level is set to ‘Medium’ or lower – any higher and cookies will be blocked
- Click on 'Tools' at the top of your browser window.
- Select ‘Options’
- Click the ‘Privacy’ icon
- Select ‘Cookies’. Choose 'Allow sites to set cookies'
- Click on the Cog icon at the top of your browser window. Choose the 'Preferences' option
- Select 'Security'. Tick the box 'Block third-party and advertising cookies'. Press ‘Save’
Firstly, if you’re not sure which web browser you’re using, click on the Apple menu with the browser window open and choose the ‘About’ option.
Microsoft Internet Explorer on OSX
- Click on 'Explorer' at the top of your browser window.
- Choose 'Preferences'
- Scroll down. Find 'Cookies' under ‘Receiving Files’ and choose the 'Never Ask' option
Safari on OSX
- Click on 'Safari' at the top of your browser window
- Choose the 'Preferences' option
- Select 'Security', then 'Accept cookies'
- Choose 'Only from site you navigate to'
For other browser types
Please refer to your instruction booklet or search online help files
Some embedded content might include cookies from external websites. Because these are beyond our control, we recommend you visit these third party sites to confirm their cookie policies.
Need to know more?
For more information about cookies please visit aboutcookies.org