Last updated: 27/06/18
We recommend that you read this Cookie page in full to ensure you are fully informed. However, if you only want to access a particular section of this Cookie page, then you can click on the relevant link below to jump to that section.
What are cookies
Third party cookies
Flash cookies (or Local Shared Objects)
Where can i get further information?
1. What are Cookies?
When you visit a web page, your computer stores a tiny text file – this is a cookie. If you’re ordering goods from firstname.lastname@example.org you need to have your cookies enabled so that we can remember what you have in your basket.
If your cookies are disabled, simply visit the Managing Your Cookies page for hints on how to reactivate them. Of course, even without cookies enabled you can still browse our site – you just won’t be able to order products.
Using cookies is helpful for a number of other reasons. The encrypted information we store from them can help us fix errors on the site, or steer you towards particular items you might find useful. Remember, cookies can’t harm your computer, and we will never store sensitive data such as credit card details. Some of our trusted suppliers and partners also set cookies during your visit and use this information to show you other products and services that might be of interest. Full details of third party cookies can be found in the ‘Third party cookies’ section.
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2. Our Cookies
|_AN_CGID_COOKIE||This is used to track how users are browsing the website|
|CATEGORY_BREADCRUMB_COOKIE||This is used to understand how users navigate to products|
|JSESSIONID||This is used to remember a customers basket|
|SESSION_COOKIEACCEPT||This checks if the user has accepted the cookie banner or not|
|WC_ACTIVEPOINTER||This is used to identify the website that you are viewing (petsathome.com)|
This is used to identify when a customer has signed into the website
|WC_GENERIC_ACTIVITYDATA ||This is used to identify users who are not signed into the website|
This is used to determine if you are a guest or registered user
|WC_USERACTIVITY_ID||This identifies the current user and session|
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3. Third Party Cookies
Here is a list of the main third party cookies that we use.
|Browser update||This is used to notify the user if a browser update is available to them|
|Captify||This allows us to track when users book/make a sale after engaging with a Display Search Retargeting banner|
|Double click||This is an add exchange and tracking tool which helps us understand the behaviour of users online|
|Double click floodlight||This allows us to track when users book a pet workshop via specific digital channels|
|Facebook connect||This allows the user to like and share on Facebook|
|Facebook social plugins||This allows the user to follow us on Facebook and Instagram|
|Google + Platform||This allows the user to share via Google Plus|
|Google Adwords conversion||This allows us to see when a user submits a job application via Google PPC|
|Google Ajax search API||This allows us to show you a map view of your postcode/town search via the Google map plugin|
|Google Analytics||This is a web behaviour tool used to collate onsite browsing and shopping habits that we then use to improve the overall website experience|
|Google Dynamic remarketing||This allows us to remarket to relevant users who have been on the website looking at specific pages|
|Google Tag Manager||This is a web behaviour tool used to collate onsite browsing and shopping habits that we then use to improve the overall website experience|
|IBM Digital Analytics||This is a web behaviour tool used to collate onsite browsing and shopping habits that we then use to improve the overall website experience|
|PbBA||This is used by the Pay by Bank application payment provider to establish a link between your device and smartphone/tablet following your authorisation|
|Pinterest||This allows the user to pin products on Pinterest|
|Power Reviews||This is the review provider that we use to host the review section on the website, allowing a user to post and see reviews|
|Rich Relevance||This is used to provide you with recommendations based on your browsing behaviour|
|Twitter button||This allows the user to follow us on Twitter|
|Twitter syndication||This allows the user to like and share on Twitter|
|Typekit by Adobe||This allows the website to utilise fonts from the Abode typekit library|
|Web Trends||This is used for A/B testing, allowing us to test multiple options before we decide which one is most popular with customers|
|Whos on||This is used to trigger the live Chat functionality on the website|
|Youtube||This allows users to view videos embedded into our website from YouTube|
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4. Flash cookies (or Local Shared Objects)
At petsathome.com use Adobe Flash Player to display the slideshow on our homepage and the any videos we have on product pages on Pets at Home TV. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.
If you wish to disable or delete a Flash cookie, see *Adobe Flashplayer Security Settings* (opens in a new window). It’s worth bearing in mind that if you disable Flash cookies for petsathome.com you won’t be able to access the videos on our site, and the homepage may not look the way that we intended. http://www.adobe.com/security/flashplayer/
5. Targeted Advertising
Third parties may serve cookies on your computer or mobile device to serve advertising through our site. These companies may use information about your visits to this site and other sites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.
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6. Where can i get further information?
If you would like to understand more about cookies, you can find out more information here
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7. Managing cookies
Although you can browse our site freely without cookies enabled on your computer, you’ll be unable to buy any items. If your cookies are deactivated and you wish to enable them, read on. There are slightly different routines for PCs and Macs, so we’ve compiled this handy guide.
Firstly, if you’re not sure which web browser you’re using, just click ‘Help’ at the top of the browser window and choose the ‘About’ option.
1. Click 'Tools' at the top of your browser window. Choose ‘Options’
2. Click 'Under the Hood'. Select the 'Privacy' section. Click 'Content settings'
3. Choose 'Allow local data to be set'
Microsoft Internet Explorer
1. Click on 'Tools' (or the cog icon) at the top of your browser window. Select 'Internet options'. Choose the 'Privacy' tab
2. Make sure your privacy level is set to ‘Medium’ or lower – any higher and cookies will be blocked
1. Click on 'Tools' at the top of your browser window.
2. Select ‘Options’
3. Click the ‘Privacy’ icon
4. Select ‘Cookies’. Choose 'Allow sites to set cookies'
1. Click on the Cog icon at the top of your browser window. Choose the 'Preferences' option
2. Select 'Security'. Tick the box 'Block third-party and advertising cookies'. Press ‘Save’
Firstly, if you’re not sure which web browser you’re using, click on the Apple menu with the browser window open and choose the ‘About’ option.
Microsoft Internet Explorer on OSX
1. Click on 'Explorer' at the top of your browser window.
2. Choose 'Preferences'
3. Scroll down. Find 'Cookies' under ‘Receiving Files’ and choose the 'Never Ask' option
Safari on OSX
1. Click on 'Safari' at the top of your browser window
2. Choose the 'Preferences' option
3. Select 'Security', then 'Accept cookies'
4. Choose 'Only from site you navigate to'
For other browser types
Please refer to your instruction booklet or search online help files
Some embedded content might include cookies from external websites. Because these are beyond our control, we recommend you visit these third party sites to confirm their cookie policies.
Need to know more?
For more information about cookies please visit aboutcookies.org
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