Last updated: 27/06/18

We recommend that you read this Cookie page in full to ensure you are fully informed. However, if you only want to access a particular section of this Cookie page, then you can click on the relevant link below to jump to that section.

What are cookies
Our cookies
Third party cookies
Flash cookies (or Local Shared Objects)
Targeted Advertising
Where can i get further information?
Managing cookies

 

1. What are Cookies?

When you visit a web page, your computer stores a tiny text file – this is a cookie. If you’re ordering goods from pets@home.com you need to have your cookies enabled so that we can remember what you have in your basket.

If your cookies are disabled, simply visit the Managing Your Cookies page for hints on how to reactivate them. Of course, even without cookies enabled you can still browse our site – you just won’t be able to order products.

Using cookies is helpful for a number of other reasons. The encrypted information we store from them can help us fix errors on the site, or steer you towards particular items you might find useful. Remember, cookies can’t harm your computer, and we will never store sensitive data such as credit card details. Some of our trusted suppliers and partners also set cookies during your visit and use this information to show you other products and services that might be of interest. Full details of third party cookies can be found in the ‘Third party cookies’ section.

We’re constantly reviewing our cookie policy, both to meet the latest regulations and to improve your browsing experience. Your privacy is important to us, which is why we will always be honest and transparent about our cookie policies.

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2. Our Cookies

We only ever use cookies to allow the site to work for you, and to improve your user experience. Here is a list of the main cookies that we use.

Cookie Name

Cookie Purpose

_AN_CGID_COOKIEThis is used to track how users are browsing the website
CATEGORY_BREADCRUMB_COOKIEThis is used to understand how users navigate to products
JSESSIONIDThis is used to remember a customers basket
SESSION_COOKIEACCEPTThis checks if the user has accepted the cookie banner or not
WC_ACTIVEPOINTERThis is used to identify the website that you are viewing (petsathome.com)
WC_AUTHENTICATION_ID

This is used to identify when a customer has signed into the website

WC_GENERIC_ACTIVITYDATA This is used to identify users who are not signed into the website
WC_SESSION_ESTABLISHED

This is used to determine if you are a guest or registered user

WC_USERACTIVITY_IDThis identifies the current user and session

 

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3. Third Party Cookies

Here is a list of the main third party cookies that we use.

Cookie Name

Cookie Purpose

Browser updateThis is used to notify the user if a browser update is available to them
CaptifyThis allows us to track when users book/make a sale after engaging with a Display Search Retargeting banner
Double clickThis is an add exchange and tracking tool which helps us understand the behaviour of users online
Double click floodlightThis allows us to track when users book a pet workshop via specific digital channels
Facebook connectThis allows the user to like and share on Facebook
Facebook social pluginsThis allows the user to follow us on Facebook and Instagram
Google + PlatformThis allows the user to share via Google Plus
Google Adwords conversionThis allows us to see when a user submits a job application via Google PPC
Google Ajax search APIThis allows us to show you a map view of your postcode/town search via the Google map plugin
Google AnalyticsThis is a web behaviour tool used to collate onsite browsing and shopping habits that we then use to improve the overall website experience
Google Dynamic remarketingThis allows us to remarket to relevant users who have been on the website looking at specific pages
Google Tag ManagerThis is a web behaviour tool used to collate onsite browsing and shopping habits that we then use to improve the overall website experience
IBM Digital AnalyticsThis is a web behaviour tool used to collate onsite browsing and shopping habits that we then use to improve the overall website experience
PbBAThis is used by the Pay by Bank application payment provider to establish a link between your device and smartphone/tablet following your authorisation
PinterestThis allows the user to pin products on Pinterest
Power ReviewsThis is the review provider that we use to host the review section on the website, allowing a user to post and see reviews
Rich RelevanceThis is used to provide you with recommendations based on your browsing behaviour
Twitter buttonThis allows the user to follow us on Twitter
Twitter syndicationThis allows the user to like and share on Twitter
Typekit by AdobeThis allows the website to utilise fonts from the Abode typekit library
Web TrendsThis is used for A/B testing, allowing us to test multiple options before we decide which one is most popular with customers
Whos onThis is used to trigger the live Chat functionality on the website
YoutubeThis allows users to view videos embedded into our website from YouTube

 

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4. Flash cookies (or Local Shared Objects)

At petsathome.com use Adobe Flash Player to display the slideshow on our homepage and the any videos we have on product pages on Pets at Home TV. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see *Adobe Flashplayer Security Settings* (opens in a new window). It’s worth bearing in mind that if you disable Flash cookies for petsathome.com you won’t be able to access the videos on our site, and the homepage may not look the way that we intended. http://www.adobe.com/security/flashplayer/

5. Targeted Advertising

Third parties may serve cookies on your computer or mobile device to serve advertising through our site. These companies may use information about your visits to this site and other sites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

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6. Where can i get further information?

If you would like to understand more about cookies, you can find out more information here

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7. Managing cookies

Although you can browse our site freely without cookies enabled on your computer, you’ll be unable to buy any items. If your cookies are deactivated and you wish to enable them, read on. There are slightly different routines for PCs and Macs, so we’ve compiled this handy guide.

PC users

Firstly, if you’re not sure which web browser you’re using, just click ‘Help’ at the top of the browser window and choose the ‘About’ option.

Google Chrome
1. Click 'Tools' at the top of your browser window. Choose ‘Options’
2. Click 'Under the Hood'. Select the 'Privacy' section. Click 'Content settings'
3. Choose 'Allow local data to be set'

Microsoft Internet Explorer
1. Click on 'Tools' (or the cog icon) at the top of your browser window. Select 'Internet options'. Choose the 'Privacy' tab 
2. Make sure your privacy level is set to ‘Medium’ or lower – any higher and cookies will be blocked 

Mozilla Firefox
1. Click on 'Tools' at the top of your browser window. 
2. Select ‘Options’ 
3. Click the ‘Privacy’ icon 
4. Select ‘Cookies’. Choose 'Allow sites to set cookies' 

Safari
1. Click on the Cog icon at the top of your browser window. Choose the 'Preferences' option
2. Select 'Security'. Tick the box 'Block third-party and advertising cookies'. Press ‘Save’

Mac users

Firstly, if you’re not sure which web browser you’re using, click on the Apple menu with the browser window open and choose the ‘About’ option.

Microsoft Internet Explorer on OSX
1. Click on 'Explorer' at the top of your browser window. 
2. Choose 'Preferences'
3. Scroll down. Find 'Cookies' under ‘Receiving Files’ and choose the 'Never Ask' option

Safari on OSX
1. Click on 'Safari' at the top of your browser window 
2. Choose the 'Preferences' option 
3. Select 'Security', then 'Accept cookies' 
4. Choose 'Only from site you navigate to' 

For other browser types
Please refer to your instruction booklet or search online help files

Third-party cookies
Some embedded content might include cookies from external websites. Because these are beyond our control, we recommend you visit these third party sites to confirm their cookie policies.

Need to know more?
For more information about cookies please visit aboutcookies.org

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

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