At Pets at Home, the role that highly trained and engaged colleagues play is fundamental to becoming ‘the best pet shop in the world’.
| ||2016 Achievements||2017 Targets|
|Exceptional colleague engagement||Colleague engagement maintained at 94%. 'Strongly agree' measure maintained at 77%.||Maintain Colleague Engagement at 94% and increase “strongly agree” measure to 80%.|
|Improved to 7th place overall, the highest ranked retailer.||Maintain top 10 Great Place to Work survey.|
|World class training||Steps 1 and 2 training programme endorsed by City & Guilds.|
Re-launch and re-brand Steps 1 to 3.
Make Steps 1 and 2 available online. Develop integrated approach for Step 3.
|44 completed; 128 studying this year-long programme.|
Every Groom Room to have a Level 3 City and Guilds Certified Colleague.
Recruit and train 100 Grooming apprentices.
|Keeping our pets people healthy and safe||Achieved 7% reduction in colleague accident rates - now 7.48 per 1,000 colleagues.||Achieve 1 5% reduction in colleague accident rates per 1,000 colleagues and a reduction in RIDDOR reportable accidents.|
|Both Distribution Centres awarded merit for second successive year.||Re-apply for the Safety awards and aim to achieve a distinction for both centres.|