We have continued to challenge ourselves against our aspiration to divert 100% of waste arising from our stores, support offices and distribution centres, away from landfill.

We re-tendered our waste contract in the previous year and, under this new contract, we have achieved our goal of sending zero waste direct to landfill.

The housing for all the pets in our stores are cleaned every day of the year. Used bedding, wood shavings and other waste is collected and returned to our distribution centres for recycling.

We have implemented a sustainable packaging policy to ensure that any packaging necessary to deliver our products to customers in the perfect condition is created in the most sustainable way we can, throughout the packaging life cycle. The principles that underpin our policy can be summarised as “use a little; use the old; use it again and use it wisely”. Through these principles we aim to reduce packaging volume, material weight and optimise volume; maximise recycled content and post-use recyclability; and minimise environmental impact throughout our process.