More than 7,000 colleagues help to deliver our service proposition. Colleagues are recruited for their passion for pets and people, and their desire to share their love of pets with our customers.

Suitably Qualified Persons (SQP) (Pet Medicines)

Suitably Qualified Persons (Pet Medicines)

We can help your cats and dogs with their flea and worm treatments, with our SQP's (Suitably Qualified Persons). We have 1,425 Colleagues who are highly trained to get the right treatment for your pet.

Nutrition Consultations

Nutrition Consultations

Our in-store nutrition advisors can help you choose the right food for your pet to help with excessive weight gain, senior nutrition needs, joint and bone problems, kidney conditions, and skin and coat conditions.

Microchipping

Microchipping

Microchipping is a safe and easy way to ensure your pet can always be identified. Selected in store colleagues are qualified to microchip pets.

Vets4Pets

Vets4Pets

Our Joint Venture vet partners deliver the highest standards of veterinary care and firmly believe in treating every pet they see like they would their own

Groom Room

Groom Room

Each Groom Room salon is operated by highly trained colleagues offering dog bathing, clipping, conditioning, nail trimming and deodorising services.