Annual Report and Accounts 2016

Our mission is to be the best pet shop in the world.

Pets are the heartbeat of our business. We aim to share our knowledge and passion to help pets and their owners live long and happy lives together.

To achieve our mission we must be:

Employee with pet dog

More specialist

Maintaining and enhancing our specialist credentials gives pet owners more reasons to shop with us. We can do this by providing our customers with inspirational retail and services, expert advice, unmatched range and seamless omni-channel convenience.

Employees and children with a rabbit

Most loved

As pet owners too, we can understand and help support our customers through all the moments they share with their pet. Sharing our love and passion for pets strengthens the bond with our customers and their trust in our colleagues and brands.


With responsibility at the heart of our business

Putting Pets Before Profit is our number one value. Responsible retailing is critical to maintaining our reputation and ongoing business success.


Revenue (£m)

£777.8m +6.7%

Revenue Chart

Like-for-like growth (%)


Like-for-like growth chart

Gross margin (%)

54.5% +31bps

Gross margin chart

EBITDA (£m)1

£124.7m +4.2%


EBITDA margin (%)1

16.0% -38bps

EBITDA margin Chart

Free cash flow (£m)1

£77.8m +8.1%

Free cash flow Chart

Basic Earnings Per Share1

15.1p +11.2%

Dividend Per Share

7.5p +38.9%

All 2016 financials refer to the 52 week proforma period to 24 March 2016.
1. Excludes exceptional costs.

Group Chief Executive, Ian Kellett

Chief Executive's statement

I am pleased to report on another good year of progress and look forward to my first full year as Group Chief Executive

Ian KellettGroup Chief Executive Officer


Full report PDF Cover

Full report

Business model PDF Cover

Business model

Strategy in Action PDF Cover

Strategy in action

Finance review PDF Cover

Finance review

Corporate governance PDF Cover

Corporate governance

Financial statements PDF Cover

Financial statements