About our company
Providing everything a pet owner needs to be able to look after their pet
Who we are
We are the UK’s leading pet care business, providing pet owners with everything they need to be able to look after their pet – from food, toys and bedding, and grooming services, right the way through to first opinion veterinary care.
Our stores represent a unique environment and provide a practical, fun and unique experience for pet owners. We’ll help owners select the right food for their pet with nutrition consultations, help test the water is safe for their fish tank before new fish are introduced, and help socialise a new puppy with socilaisation and training classes - and much more. We’re also online and our customers can order their pet products for home delivery or collect in store.
Because we are a specialist pet care business everything we sell is tested specifically for pets, which is something we believe makes us unique, giving the customer peace of mind that they are buying a quality item which has been responsibly sourced and tested and is specific to an animal. When we sell a pet to a new owner we use our unique Pet Pad process which ensures a perspective owner understands the welfare needs of their pet to be, asking customers to sign to say they have understood how to look after their new family addition.
Our in store and stand-alone veterinary practices provide full veterinary care from preventative healthcare including health checks and vaccinations right through to digital x ray and operating theatres.
Because pets are at the heart of everything we do, we believe that everyone who is a part of our group has a special responsibility to help keep pets happy, healthy and safe. Our retail colleagues are trained to standards which are endorsed by many of the leading animal care and charity bodies in the UK, and we are leading the way in regulating the pet grooming industry by working with accredited training providers to enable colleagues to train for certification in this profession. Each one of the first opinion vet practices in our group is owned and operated by a member of the Royal College of Veterinary Surgeons along with a skilled team of veterinary nurses and animal care assistants.